Return policy

We strive to ensure your satisfaction with every purchase from modashift. If you are not entirely satisfied with your order, our Return Policy is here to assist you.

  1. Return Eligibility
    • Returns must be requested within 30 days of receiving the item.
    • Items must be unused, unworn, and in their original packaging to qualify for a return.
  2. Non-Returnable Items
    • Custom engraved or personalized items cannot be returned unless they are defective or damaged upon arrival.
    • Final sale items are not eligible for return or exchange.
  3. Return Process
    • To initiate a return, please contact us at [email protected] with your order number and reason for return.
    • We will provide you with instructions on how to send your item back to us.
  4. Return Shipping Costs
    • Customers are responsible for the return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping service or purchasing shipping insurance for returned items.
  5. Inspection and Processing
    • Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
    • We will notify you of the approval or rejection of your return within 3 business days of receiving the item.
  6. Refunds
    • If your return is approved, a refund will be processed to your original payment method.
    • Refunds will be processed within 7 business days after we receive the returned item.
    • The timing of the refund may vary depending on your bank or credit card issuer’s processing time.
  7. Exchanges
    • We only replace items if they are defective or damaged.
    • If you need to exchange an item for the same product, please contact us at [email protected].
  8. Damaged or Defective Items
    • If you receive a damaged or defective item, please contact us immediately with photos of the issue.
    • We will arrange for a replacement or refund, including covering the return shipping costs.
  9. Late or Missing Refunds
    • If you haven’t received a refund within the expected time frame, please first check your bank account or credit card statement.
    • If you still have not received your refund, please contact your bank or credit card issuer.
    • For further assistance, contact us at [email protected].
  10. Contact Information
    • For any questions regarding your return or refund, please reach out to us at [email protected].
    • We are here to help and ensure your shopping experience with modashift is a positive one.

We appreciate your understanding and cooperation. Thank you for shopping with modashift.