Shipping policy

We are committed to ensuring that your order is delivered promptly and safely. Our Shipping Policy outlines how we handle and process orders to ensure a smooth delivery experience.

  1. Order Processing Time
    • Orders are processed within 1-3 business days after purchase.
    • During peak periods or holidays, processing times may be slightly longer.
  2. Shipping Methods
    • A variety of shipping options are offered at checkout, including standard and expedited shipping.
    • Shipping methods and estimated delivery times are displayed during checkout.
  3. Shipping Costs
    • Shipping costs are calculated based on the weight of the items and the destination of the shipment.
    • The total shipping cost will be displayed at checkout before you complete your purchase.
  4. Delivery Timeframe
    • Estimated delivery times range from 7-15 business days, depending on your location and selected shipping method.
    • Please note that delivery times are estimates and may vary due to factors beyond our control.
  5. Shipping Destinations
    • We ship to a wide range of international destinations. Please select your country at checkout to see if we ship to your location.
    • If your country is not listed, we do not currently offer shipping to that destination.
  6. Shipping Address
    • Customers are responsible for providing accurate and complete shipping addresses.
    • Please ensure your address includes all necessary information, including apartment or suite numbers and postal codes.
  7. Order Tracking
    • Once your order has been shipped, you will receive a confirmation email with a tracking number.
    • You can use this tracking number to monitor the status of your shipment online.
  8. Customs and Import Duties
    • International shipments may be subject to customs inspections and import duties based on your country's regulations.
    • These fees are the responsibility of the customer and are not included in the shipping cost.
  9. Shipping Delays
    • Delivery times may be affected by factors such as pandemics, weather conditions, customs delays, or remote locations.
    • If there is a significant delay in your shipment, you will be notified via email with updated information.
  10. Lost or Stolen Packages
    • We are not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier.
    • If your package is lost or stolen, please contact the shipping carrier for assistance.
  11. Incorrect or Undeliverable Addresses
    • If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment.
    • Additional shipping charges may apply for reshipment to the correct address.
  12. Package Refusals
    • If you refuse a package upon delivery, you will be responsible for the return shipping cost to our warehouse.
    • The original shipping cost will not be refunded.
  13. Multiple Shipments
    • If your order contains multiple items, they may be shipped separately based on availability and warehouse location.
    • You will receive a tracking number for each shipment as it is dispatched.
  14. Pre-Order Items
    • For pre-order items, the estimated shipping date will be provided on the product page.
    • Your order will be shipped once all items, including pre-orders, are available.
  15. Shipping During Holidays
    • Shipping times may be extended during peak holiday seasons due to high demand and courier schedules.
    • We recommend placing your orders early to ensure timely delivery during the holiday season.
  16. Contact Information
    • For any questions or concerns about shipping, please contact us via email.
    • We are here to assist you and ensure a smooth shipping experience.

Thank you for choosing modashift. We appreciate your business and are committed to delivering your order with care.